BCM50 Rel3.0 - Reporting for Contact Center Keycode Error

[RodneyMcSnow]

I have a customer with a BCM50 Rel3.0 and the computer harddrive that was hosting the reporting crashed.

We installed a new harddrive and reloaded the Reporting software but when I login to the localhost/rcc with the admin account I receive an error that states: "YOUR TEMPORARY KEYCODE HAS EXPIRED. YOUR ADMINISTRATOR MUST LOGON TO OBAIN A NEW KEYCODE"

I checked in the BCM and all keycodes are good. I have never seen this error before, any ideas?

 

[RodneyMcSnow]

I was able to figure out that itel licenses for reporting needed to be installed and was able to fulfill the keycode generation.

 

[snowman50]

But surely the licence key code is on the bcm for rcc reporting.

If your hard drive you replaced is on the PC then I don't ever remember havering to put a licence in,,,or maybe it's been to long since I installed one.

We have been using rcc rel5 from itel .