jdesmarais
Technical User
Hi all!
I search trough the forum for answer to my question but havent found anything so far.
I have a problem with my BCM50 r6 box. Call Pilot manager with about 20 VM, a skillset with about 20 agents (no more than 6 in the same time) and recently installed Reporting for call center and activated Professionnal call recorder for 4 DNs (about a hundred calls per day, no more than 5-10 min per call).
After a couple of days, the system become unstable and confused. I have to reboot for it to work correctly. After a reboot it's ok for a couple of days (10 or 15 days). The alarms show a lot of "Out of memory" errors 1 day before it's becoming unstable.
I'm monitoring the memory with BCM monitor, and what i see is a use of 49% (of 250mb) right after a reboot. This ratio is increasing everyday. For instance, i rebooted last thursday (24th) and the memory usage went from 49% to 59% today. Everyday it's climbing point by point.
All the last patchs and updates are installed (the last one is BCM r6- 015.201211-1)
I applyed this last update last week in reaction of this problem that i noticed 2 or 3 weeks ago, and it seems that nothing changed.
Someone know if my problem might be due to a memory leak? Or a feature in the system that fills the memory without purging it? Might it comes from the Professional Call recorder? Because i got some alarm telling me that 3 or 4 calls could not be recorded every days, due to a lack of resources... Might it comes from Call Detail recording? I'm stuck, and i dont want to reboot the system every week.
If someone can give a tip where to look it would be appreciated!
Thanks much!
I search trough the forum for answer to my question but havent found anything so far.
I have a problem with my BCM50 r6 box. Call Pilot manager with about 20 VM, a skillset with about 20 agents (no more than 6 in the same time) and recently installed Reporting for call center and activated Professionnal call recorder for 4 DNs (about a hundred calls per day, no more than 5-10 min per call).
After a couple of days, the system become unstable and confused. I have to reboot for it to work correctly. After a reboot it's ok for a couple of days (10 or 15 days). The alarms show a lot of "Out of memory" errors 1 day before it's becoming unstable.
I'm monitoring the memory with BCM monitor, and what i see is a use of 49% (of 250mb) right after a reboot. This ratio is increasing everyday. For instance, i rebooted last thursday (24th) and the memory usage went from 49% to 59% today. Everyday it's climbing point by point.
All the last patchs and updates are installed (the last one is BCM r6- 015.201211-1)
I applyed this last update last week in reaction of this problem that i noticed 2 or 3 weeks ago, and it seems that nothing changed.
Someone know if my problem might be due to a memory leak? Or a feature in the system that fills the memory without purging it? Might it comes from the Professional Call recorder? Because i got some alarm telling me that 3 or 4 calls could not be recorded every days, due to a lack of resources... Might it comes from Call Detail recording? I'm stuck, and i dont want to reboot the system every week.
If someone can give a tip where to look it would be appreciated!
Thanks much!
