BCM50 Phones ringing when already in use!!!

[ansellrk]

Morning all,

Can you offer some advice please because I really can't seem to fix a problem that I have with a BCM50. I have configured all the extensions with 1 intercom button. They all have 1 target line and they are all set to DND when busy. However, when a call comes in when they are already on the phone, the phone rings! I'm not sure what I'm doing wrong, we have 4 BCM50's configured the same and the others don't do this. I think my mind is confused and I can't see the wood for the trees!!!

Any advice would be great, thanks.

 

[pronei]

On the set's capabilities page, do you have the Redirect Ring box checked? Uncheck it if you do.

 

[donavasq]

Do you have many appearances on those phones? It happened to me once in as IP2004 and I deleted the appearances and the problem never showed up.