BCM50 (New Release) Steal call from Auto-Attendant

[Macoles]

I was told that it is possible to "Steal" a call out that is being processed by auto-attendant. Thereby saving caller going through a complete process and providing better personal service.

There now seems to be some doubt this is possible. We have the call centre technology.

The other scenario - as I understand it is that we program the auto attendant to direct to first/next available agent.

System just arrived so I need some 'plain language' so I can relay to my installer.

Thanks.

 

[cook1082]

In voice mail there is something called Interup.When you miss a call at your phone you hear the tone and on the display it shows call id whos in your mail box press feature 987 and the caller leaving a message will be pulled out of VM to you to talk to.

 

[Macoles]

Thanks that is great, but does the code work if there is someone referred to auto attendant because there was no answer at your extension?

 

[lugerlover]

I am sorry but shouldnt your installer be explaning this to you not you to him and if thats the caseyou better get another installer.

 

[Macoles]

Lol. Yes, theoretically you are correct, however, I like to ensure the information I get is accurate. I was told originally it was possible and now that it isn't. I don't think the original information was a bluff and I want a wider view of the question to get a true picture.

It seems there is not an easy answer as the usually very high response rate to questions is not happening on this one!

Any thoughts, anyone?

 

[biv343]

As stated, you can suck a caller out of a mailbox, but not out of an auto attendant or CCR tree.