BCM50: Multiple vmail greetings?

[info4tim]

Have a client with a Nortel BCM50 that plays 2 vmail greetings when no one picks up. Immed. prior to leaving for Hurricane Sandy, they chged (what they thought was) the primary vmail greeting to: "Due to Hurr. Sandy we have closed early......", replacing the usual greeting. Now, and ever since that day (hmmmm, almost 1 yr to-date) callers hear BOTH greetings, then can leave a msg.

Not sure if this is in fact the vmail (mbox 100?) or an auto attendant.

Any assistance greatly appreciated. I'm an Avaya guy.

Thanx in advance,

Tim

 

[curlycord]

Needle in haystack since so many places to record and program/setup.

Try these first...
Go to mailbox 100 and check both Primary and Alternate greeting.
Or check in Table as to what # greeting is told to play.
If Table greetings are ok then check the "Menu Prompt" within the Table itself.

If not sure of programming best to sub this one out.



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Sam173]

take a look at the Auto Attendant message, sometimes people record in Greeting 1 and then the Auto Attendant message, there is a repeat key, make sure it's off