BCM50 Migration 1

[macdouglas]

I've got a customer with the BCM50 low volume on incoming calls issue. Nortel sent the resistor cables and a new BCM50 (they said there is a 90% chance the ports are blown as well). Down time is a huge issue and the customer is 1.5 hrs away from my office so I'm trying to get as much done before getting to site as I can.

here's the question:
the customer sent a copy of a system and config backup. I'm going to try to restore it to the new 50 and regenerate keycodes so all I have to do on site is swap boxes.

has anyone tried this? Nortel said they'd never heard of anyone doing this and there was a 50/50 split amongst Nortel level 2 techs as to whether or not this will work. If anyone has done this, what might I come up against?


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[mroberts]

I don't see why the back up wouldn't be fine to load into the new BCM50. They keycodes though are a different story. I believe that you'd have to get a whole new set of codes that coorespond with the new BCM50 sys ID.

MRoberts

http://www.a1teletronics.com

 

[oliver60]

I did it wtih a BCM 50 that I had to change. I put new keycodes in the new box and then uploaded the customers data.

 

[JasonPM]

macdouglas,

It works like a charm. It will even restore all of the VM messages so on the day of swap you can download the current backup, restore to the new machine, and be back up 100% with less than 10-30 min of down time. (providing of course you have room to mount both systems at the same time.)

The backup/restore does not copy any patches you have installed so you might want to do that before you go on site.

J