BCM50 Message Light Problem

[Telephonist]

I've got a perplexing problem on a BCM50 with built-in CallPilot VM (no UM). A T7208 set on one port has the message-waiting lamp lit.

User cleared out all messages, but the lamp stays lit.

Changed phones - lamp stays lit. Left new message, and cleared it out - lamp stays lit.

Unplugged phone for several minutes, re-booted the BCM50, deleted the mailbox and rebuilt - but the lamp stays lit through it all.

The only odd thing we know of is that the user seems to have enabled remote notification for a while, then cancelled it, but that was before we tried all of the above.

Any ideas, anyone? Is there a feature key or command that allows an administrator to toggle the MW lamp on another set?

 

[biv343]

Have you tried to clear any "sent messages" to the set? Try feature 65 (or feature #65, don't remember which), then press the Hold key. See if that clears it. It's possible someone did a Feature 1 (send message) to that set, but I can't imagine that would survive a reboot on a BCM 50.

 

[Telephonist]

That did the trick. And, yes, the message did survive a reboot.

Thanks much.