BCM50 ip address change

[bcmfiftyfan]

Hello, got a customer with a bcm50 version 3 that I need to change the ip address on.
When I login to element manager and click ip subsystem, the only tab that appears is 'dial out static routes'. The general settings tab is not there.
I looked in the alarm log in an effort to identify the trouble and see an alarm indicating that the release 3 factory image is not installed.
I also looked in the software updates history and see that only steps 1 and 2 of a version 1 to version 3 upgrade were completed on this system. The Windows client software portion of the upgrade was not completed.
Can anyone shine some light on why I can't get to the general settings and internal subnet tabs on this bcm?

Thanks in advance, Lanny

 

[Firebird Scrambler]

The first question is if you are logging in under a account with full admin rights such as nnadmin etc?.

Normally for a BCM, you would need to log in via EM and select the "configuration" tab, then "System" and in my case for a BCM 2.0, look for the IP Subsystem tab. The LAN 1 IP settings are found under the General box and the OAM is located next to it in the Internal Subnets box.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[exsmogger]

Have you tried logging in through a digital phone using F9*8? You can also change the IP address using this method.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[bcmfiftyfan]

Thanks firebird, I'm logging in using nnadmin and the password. I actually changed the ip address on this same system a couple of years ago. Now when I click ip subsystem, the general settings and internal subnets tabs appear for a split second then disappear. The only tab left is dial out static routes. I read in a previous post that EM version or java issues could be the culprit.

Good idea exsmogger. If I can't get something working in a day or two I'll change it through the telset interface. I really need to get this straightened out though.

By the way, when entering a new ip address through the telset interface, do you use the star key to insert a "dot"?

 

[exsmogger]

Yes. The * key is dot between octets.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[QueBall780]

I remember running into that bug in version 3. No amount of fiddling with element manager or java helped. Had to use the other methods of programming these settings.

I have a similar EM bug in version 6 now with a SIP voip trunk configuration that is up and running but does not show up in element manager. Not sure what to do if I need to reconfigure that one, might be a big pain some day.

 

[bcmfiftyfan]

Thanks again to everyone.