BCM50 Have to reenter extn numbers at automated attendant

[Uraby]

We have customers complaining that they have to enter an extension number more that once to get transferred from the automated attendant. Any idea what would cause this? It's been doing it since it was installed by the customer complaints are getting worse.
Thanks!

 

[gberger]

Are theres 0's in those extensions?
There was a known issue on earlier version of Bcm50(r1.0 or 2.0 can't remember..)and there was a patch for this.
Make sure to install the latest patches.

 

[Uraby]

Thanks! We'll check into this.