BCM50 Evening and night redirect 1

[BackofficeEurope]

Hello,

I am having trouble figuring the best way to solve the following problem on our BCM50 R1. Our main number (DN 1111) is connected Hunt Group 001 with 5 digital stations attached to it (1150-1154). DN 1111 does not have any set attached and there is no reception desk.

Now I need to find a way to redirect our general incoming number xxx1111 which is picked up by the hunt group(target line 136) to an external number (answeing service) between 6pm and 8am and to the hunt group during business hours. What would be the best way to achieve this taking into account the current configuration.

Anyone who could point me in the right direction ?

Thank you
Michael

 

[RichardHannon]

take one of your sets... put the target line on it use line redirection... it's manual on manual off butit's immediate

 

[BackofficeEurope]

Thanks Richard for your solution, however I would have to do that twice a day then to set the redirection on and off. So somehow I need to automate the redirection. I thought I could use schedules but cannot figure out how to implement it.

Michael

 

[BackofficeEurope]

Unfortunately this solution will not work, does anyone have any further hint as to how to go about this ?
Michael

 

[biv343]

Assign that line to be answered by auto attendant after 12 rings or whatever. Build a CCR tree as a home transfer node. Set that CCR tree to transfer to your answering service.

You'll need to build a ringing service. Under ring group 2, delete the default set. Add the pilot DN of your voicemail as the only set in that ring group. Make the lines in question members of ring group 2. Set the service type to auto, then set your start/stop times for the various days (start at 1800, stop at 0800).

Configure an auto attendant greeting table with a morning start time of 8 AM, afternoon of 12 PM, evening of 6 PM, non business, whatever, 7 PM is fine. Set the evening and non business greetings to some blank greeting. Set the CCR tree for evening and non business to the CCR tree you built previously.

What will happen once the night service is active is that calls that come in will go directly to AA. There's no greeting, so it will fall to the CCR tree which will then transfer the call off site. During business hours, the calls will ring the hunt group for 12 rings before being picked up by AA. Only drawback is that the callers will hear "One moment please" before they are transferred outbound at night.