BCM50 dropping calls after about 30 minutes 1

[pjevnisek]

I've received numerious reports from staff that they're experiencing dropped calls in the middle of calls. Most are reporting having calls drop 30 minutes into a call. The system is running software release BCM050.R300.SU.System-259.201105. Anyone experienced this issue or may be aware of a bug in this release that may explain this?

Peter

 

[curlycord]

Check alarms and events...what are they?



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curlycord

http://www.curlycord.com

 

[pjevnisek]

There are no alarms being reported.

 

[curlycord]

Looks like an old patch...2011??
Suggest you patch to latest.


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curlycord

http://www.curlycord.com

 

[pjevnisek]

I suspect a bug in the code myself and would like to upgrade. Before Avaya took over Nortel I used to be able to download patches but we no longer can despite the fact we have an active maintenance contract on the system. Do you have any suggestions on where I could fetch the latest patch? I'd like to avoid having to pay our vendor to do this for us at after hours rates.

Peter

 

[curlycord]

Like most here I am a vendor and also because of that attitude which is assisting in a poor economy I therefore cease to assist any further.

What makes your company money???? does it grow on tree's?????
Just curious!!!!!














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curlycord

http://www.curlycord.com

 

[pjevnisek]

Thanks for your reponse curlycord. Here's a life lesson though. Be careful on passing judgements without any knowledge of circumstances. We spent over $20,000 on maintenance contracts with our vendors last year. We made 0 service calls during that time.

 

[telcodog]

I'll echo what Curly says. I too am a vendor and rely on customers using (and paying) for our service.

You as a customer have every right to choose to not sign a maintenance contract but you need to remember that during that year, the risk was transfered from you to your vendor for the duration of your agreement. The number of service calls you placed is really irrelevant. Had you placed 1 or 100, the cost to you would have been the same but the cost to the vendor would be determined by how many calls they responded to.

As I said, you don't have to have a service contract but you are still required to pay for your service, even if it is a T&M basis, but here you are, on this site, asking those very same vendors for their expertise for free!

We don't mind using this site to help others a bit and exchange solutions to help each other but it's not a substitute to put vendors out of business.

How much product or work do you provide customers for free?

Just curious too!

 

[QueBall780]

Guys, not the place to vent or take out your problems on a stranger.

Back on topic,

I had some pretty major problems with the latest system update for BCM50 Release 3. Put the case over to Avaya, they confirmed it to be a bug in the VOIP trunk code but will not fix any Release 3 issues anymore. I had other issues with some previous releases we tried. One particular customer is doing a ton of VOIP trunk traffic and they seem to be able to expose every bug in the software, others never seem to have problems but only use their system for simple basic tasks.

If you rely on VOIP trunks on BCM50 you will want to avoid SU 266 especially if your volume of calls that uses the TAT feature is high. Only workable solution I found was to pay for upgrade to Release 6.

 

[pjevnisek]

I realize this is off topic but I do wish to say this. It really is unfortunate that some people choose to judge others without knowing them. Although I don't need to I'll set the record straight. I absolutely value our relationship with our vendor. Most of the people I've worked with have been fantastic and helpful. We have no reservations paying for the maintenance contract, we understand its value which is why we choose to pay it year after year. My message about paying that out was two-fold, without exactly saying it, that hey, we do contribute and not some blood-suckers you "think" we are. And, as a paying customer Avaya provides us updates (just not directly anymore as Nortel used to.) We're taking nothing we haven't paid for. And I know that if I turn to our vendor and ask for the software they'll provide us a copy. The only reason I haven't yet is because our vendor, and partner, is a large company and the channels I'd need to take to get to it would take time. I simply asked about the updates here simply to get a copy quicker and help my clients with their issues. And isn't this what we're ultimately here for? To help each other out?
QueBall780, thank you for your input. It does seem as I suspected that there could be a bug in this code. Fortunately we're not using VoIP trunks so we may not be affected by that exact issue you describe. I'm hoping the lastest update will resolve our issue.

 

[curlycord]

He is no stranger here, posting since 2005....maybe why 0 service calls : )

No lesson learned here, 27 years into this business so know exactly how it works.
My judgement was based on your comments, plain and simple.

"I simply asked about the updates here simply to get a copy quicker and help my clients with their issues.And isn't this what we're ultimately here for? To help each other out?"

Yes but not "simply".
My point was that you come here with the attitude that I don't want to pay you guys for service but I want you to supply me software.
Suggest in future to drop the "shot in the back" comments and just ask what you want next time instead.
The End




Why are you so worried about paying a vendor anyway when you have a contract, it should be free.

If you have a contract and they are failing to update or provide you with patches and going to site in a timely fashion to resolve your current issue then suggest you switch vendors.
Any vendor would be on this within 24 hours or is a breach of contract.....they should have already supplied the patch and scheduled an overnight install and be prepared to show up next morning if the schedule failed and also dial in to see if it took ok.
At least their support should be dealing with it remotely too and opening tickets with Avaya.

I almost doubt you even have a contract as it seems such poor service.


Latest is -

BCM050.R300.SU.System-266.201112
BCM050.R300.SU.Desktop-265.201110
BCM050.R300.SOFTWARE-MANAGEMENT-63


Maybe the issue is with the carrier?

Who is the carrier?
What equipment onsite?
What line type?
What protocols?
All calls drop at once?
Is is exactly 30 minutes?
Did you call the carrier and ask if they see alarms etc?.
They can monitor for 24 hours if need.

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curlycord

http://www.curlycord.com