Customer wants to be able to see the 2nd call coming in on their phone to screen, I have dnd on busy turned on because they did not want the annoying ringing of the second call while on the 1st. Now the second call does not display just goes to vm. if no option for this, can this feature be toggled off via a fcode. turning on and off dnd on busy.
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BCM50 DND on busy options
- Thread starter ATDanno
- Start date
Do Not Disturb (DND) on busy sends busy tone to incoming external caller instead of following Call Forward No Answer (CFNA)
Problem Description:
Do No Disturb (DND) on Busy does not function in the same way as the DND Feature (Feature 85) on the system. In Business Communications Manager (BCM) when DND on Busy is enabled under set capabilities the incoming external caller will receive a busy tone if the set is busy and not follow the CFNA setting. DND (Feature 85) disables the audible notification of an incoming call, but follows the sets normal programming like CFNA.
Problem Resolution:
To allow the external incoming call to follow the CFNA programming on the set you need to assign the line/target line to be answered by the BCM's Auto Attendant (AA). As long as the rings to answer are set higher than the CFNA rings on the set, the incoming call will flash the indicator on the set and then follow the CFNA setting.
Problem Description:
Do No Disturb (DND) on Busy does not function in the same way as the DND Feature (Feature 85) on the system. In Business Communications Manager (BCM) when DND on Busy is enabled under set capabilities the incoming external caller will receive a busy tone if the set is busy and not follow the CFNA setting. DND (Feature 85) disables the audible notification of an incoming call, but follows the sets normal programming like CFNA.
Problem Resolution:
To allow the external incoming call to follow the CFNA programming on the set you need to assign the line/target line to be answered by the BCM's Auto Attendant (AA). As long as the rings to answer are set higher than the CFNA rings on the set, the incoming call will flash the indicator on the set and then follow the CFNA setting.
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