BCM50, CTI and reporting

[acorrea]

Hi,
Recently, my partner and me buy a BCM50 to create small call center for a future client project; we already configured, all related with Lines, voice mail, call pilot, call waiting, call FW ect..
Right now, we buy the keycode for ICC and the Reporting. We has a few doubt; Firth of all, We need the CTE?. Which is the next step? Any guide than can help us?
We appreciate the help!! Thanks and advanced!! And sorry for my English!!


This are my active products

Active VM Seat 8
Active Ip Client Seat 2
Active Int Analog Trunk 4
Active Int Analog Set 2
Active Int Digital Sets 8
Active ICC Agents 6
Active ICC 1
Active ICC Skilset 1
Active ICC Reporting 1

 

[gberger]

You don't need the CTE keycode for the reporting to works.
Look at the document "call center reporting setup and operation" directly from the bcm, you'll find all the details on how to install it.

 

[acorrea]

thank a lot gberger!, I will be check tomorrow!!

AC

 

[acorrea]

Hi,

I little confuse, I install de ReportingforContactCenter.exe, the installing was successful, but in the RRC Install Verification Utility in the last steps, (Connecting to BCM) appear a message (the bcm has reported the following error: NOCCData).. Any way following the manual (call center reporting setup and operation) speaking about the install Call Center Reporting Master Clients, and the doubt begin here…
The master Clients is other software to manage the report different to RCC?
I try to connect to BCMaddress:6800, but not get access!!, Here is the way to download the Master clients?

Thanks in advance!!