BCM50 - Client Wants to dial 0 in users mailbox, call other extension, and end up in that mbox

[Tele-tech]

Hey there HiveMind,

I have a client who does not want to hear "The Operator is not available" from Silicone Sally. The expected operation is that I call into their main number, which rings twice before going to AA. I then enter an extension number, lets say 250. 250 rings, but they've gone for lunch. I now enter their mailbox, and dial 0, which goes to the operator at x221. This rings four times, before you hear "The operator is not available" before going back to x250's mailbox. The client doesn't want to hear the part about the operator, and wants to call to go end in x221's mailbox.

The fun part is, I can get this to work on internal calls, but cannot get it to work on external calls. The Attendant extension for x250 is set to Operator (Have tried this with x221 manually as well),and x221 is set as the Operator in programming.

Am I missing something somewhere in programming where this works on intercom but not external calls?

Thanks

 

[curlycord]

Please post the exact settings on ALL of these:

F983/AA/Table/1/ATDT: ???
F983/6 General Mailbox enabled: ?
F983/Mailbox/CHG/100 Ext: ?
F983/Mailbox/CHG/221 Ext: ?

F982/Attendant Available: ?
F982/Attendant DN: ???

F981 MB250/Target Atdt(8/5): ?

Terms&Sets/XXX/Forward No Answer DN for the sets (250 & 221): ???
Terms&Sets/XXX/Forward No Answer Ring Count for the sets (250 & 221): ?

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http://www.curlycord.com

Toronto, Canada

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[Tele-tech]

Hey Curly,

Ended up finding a solution - Feature Settings, Transfer Callback was set to Y, needed to set to N.

Then, after all that, the customer wanted it set back to what it was lol

Thanks for the reply though!

 

[curlycord]

There is also a Transfer Callback Ring count too if it helps next time out.

I had tried all scenarios on my BCM and could not duplicated it, but my Transfer callback is set to a higher ring count then the FNA rings count which is normal programming with mailboxes.

There is also the trick of not using FNA to vmail under each set , instead use DRT with a ring count of 4 or so and assign the voicemails DN as the prime set under all the needed lines.

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http://www.curlycord.com

Toronto, Canada

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[Nortel4Ever]

Calling her Silicon Sally is kind of an insult. She had a name and it was Joan Kenley

https://telecomreseller.com/2020/12...IWWpQnjeQAhy8xt_wfaZX7XtYextSv4AzfoixBu6HgZvI

 

[curlycord]

Most do not know her name and go only by what they heard her referenced as, no harm intended I'm sure.

Bionic Betty and Nortel Nancy were a couple others but Meridian Mary was her official nick name for the telecom world.

She was also the voice on the elevators.
What do they call her? maybe "Elevator Evelyn"?

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http://www.curlycord.com

Toronto, Canada

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