BCM50 CCR wont answer!

[aragon]

What the heck?
Has anyone else seen this behavior?
I've programmed CCR on Norstar/BCM a million times!
The mail and CCR are programmed properly.
The business greeting plays the CCR tree is enabled.
No matter what the CCR tree will not answer.
The system has been patched!
I have tried everything including a REINSTALL!

 

[Arr]

aragon,

Don't have an answer in particular... but I'm having grief with a 50. Just one of the things going wrong is - I have come to the conclusion that, at least with set programming, parameters displayed are NOT what is actually written to the machine. Don't know which interface you are using, but try both?? Perhaps you THINK CCR is enabled because the machine says so, but it isn't really.

PhM

VVV

 

[3Sixty]

I would check under the operator settings that the anwser lines are not set to N.

Feature 982

Password is in the book.

Can you confirm if you are using DDIs that you have the correct amount of digits programmed incase it is going to the prime extension of the target line

Can you confirm you have switch the AA on the correct line?

Can you confirm you VM is working by dialing feature 981?

I am guessing you mean the auto attendant will not answer.


Marshall

http://www.nortelsupport.net

 

[aragon]

OK,

Like I said my programming is perfect.
I have fixed the problem and for future reference for everyone else here is what happened.
Patches were inserted and the voicemail broke.
Doing a reinstall or using a different tree had no effect
Voicemail CCR applications remained broken.
To fix:
I did a local backup of BCM50 configuration and did not include voicemail backup.
I did a level 2 factory reset to remove all patches.
I inserted the core patches because you can only restore to identical software versions.
I did a configuration restore to the system.
CCR repaired!
BTW I have no idea which patch broke the vmail so don't ask.

Notes:
Level 2 reset removes all keycodes but the restore does restore the keycodes.
Level 2 reset also sets BCM50e router config to factory defaults, so DHCP and IP address may have to be re-configured (I reconfigured mine).

 

[Arr]

Aragon,

Well that sounds ugly. How long did it take you? ie how long would a customer be down for?

PhM


VVV

 

[aragon]

1 hour