BCM50 Call Recording Programing to a server 1

[AlaskanPolarBear]

I had a BCM50 version 3 fail, and we replaced it with a version 5, so I couldn't use the database backup that I had. I reprogramed everything except the Call Recording. I can't find the programming notes on the DVD that comes with version 5. I do know that it was backed up to a server, and I have the IP address. Does anyone know how to program Call Recording on a BCM50?

 

[SupportDude]

Can you define call recording?
Are you talking about Call Detail Recording?

-SD-

http://www.mysupportguy.net

 

[AlaskanPolarBear]

Call Recording where the set user presses (I think) Feature 988 or 998 and the audio of the call is recorded.

 

[SupportDude]

I think you may be using Record a Call, feature 989.
This feature allows you to record calls that are saved into your voicemail box.
Any user that requires this feature will need to be assigned a mailbox Class of Service that allows Record a Call.
I don't think any of the Class of Services have this allowed by default. You may have to edit the CoS currently assigned to the mailboxes.

-SD-

http://www.mysupportguy.net

 

[cook1082]

If you have unified messaging the Voice mails will be put into the Call Pilot folder in Outlook. Then you can convert them to wav files and send them to a server.

 

[AlaskanPolarBear]

That worked!

Thanks