BCM50 Call Center Auth code questions 1

[curlycord]

Perplexed!
I need to add an ACD for 7 users to BCM50 RLS 3

I see
NTKC0200 BCM50 Basic Call Center SW Auth Code

But the only auth codes available for agents are Intelligent Call Center Auth codes

I also do not see Basic Call Center Agents and viceversa I do not see Intellignet Call Center SW

What is needed to get my setup?
I do not need reporting at the moment.

Thanks



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curlycord

http://www.curlycord.com

 

[bluemr2]

You need NTBU1167 (1 skillset, 2 agents, plus ICC)
ntkc0144 (4 agents) and ntkc0143 (1 agent). ntkc0200 is for release 1 only. release 2 and 3 use ICC.

 

[curlycord]

Thanks

=----(((((((((()----=
curlycord

http://www.curlycord.com