BCM50 Auto Attendant question

[dangercrane]

Currently: The Auto Attendant is activated to answer the line after 6 rings if the original call is not answered. If you press 0 for the operator or let the CCR tree time-out, the AA then tries to send the call to the named attendant and after another 6 rings is not available it goes to the general delivery mailbox.

My question is: Is there a way to send the caller back to the auto attendant and repeat this process until someone picks up, or chooses a CCR tree option? We don’t want callers hitting voicemail unless they explicitly choose to do so!

 

[dangercrane]

It was transfer callback timeout. Got it myself after huge headaches.

 

[norstarboy125]

there is a option called repeat key and you can add that as a option on you ccr, i.e. to hear this menu again press 8 and it will repeat your ccr path 0 home menu msg.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer