BCM50 Auto attendant issues

[pgoodie24]

I have recently installed a BCM50 6.0 and I am having issues with the Auto attendant. The part where you can enter the extension at any time e.g. 236 I get a response of "you have dial an invalid extension" , if I dial 236 again the call goes to 236. Or at 1st if I dial 2236 it goes to 236. Why do I have to add an additional 2 in front of 236 to go to the right number??? Or why do I have to dial the extension twice to get to the correct extension???

Help Please !!!!

 

[pgoodie24]

Any solutions out there ???

 

[jimbopalmer]

They are out there, but not in here.

This is Nortel (data) Networking. You wanted to ask in a PBX forum.

I am not sure which PBX you are using, so I will link several possible answers.

cs1000 meridian

http://tek-tips.com/threadminder.cfm?pid=798

norstar

http://tek-tips.com/threadminder.cfm?pid=799

BCM

http://tek-tips.com/threadminder.cfm?pid=1361

Symposium

http://tek-tips.com/threadminder.cfm?pid=959

best of luck!




I tried to remain child-like, all I acheived was childish.