BCM50: Any known cases of modem getting disabled mysteriously?

[BCMprogrammer]

I programmed and installed a BCM50 plain, enabled it at the start, and even made a 2nd trip to premises to re-enable the modem since it was disabled somehow.

Anyone come across this before?

The modem doesn't answer anymore, even though it used to.

Does 9*8 toggle the modem on and off? When the customer dials that code, it asks for a password. Without revealing the password on these boards, is the pw in the docs somewhere?
Thanks for any assistance folks.

 

[biv343]

Did you uncheck "auto disable" on the modem properties page in Element Manager?

Don't know if the modem can be turned on/off via telset or not. I'm sure it can.

 

[Bucky101]

Yep I have seen this once even with auto disable disabled, the BCM 50 does do some dodgy things but alot is fixed up with the latest service pack from nortel.com

 

[thomen00]

Yes the password is in the docs, it's the default programming password and user ID... And yes, you can disable/enable the modem from a telset

 

[Delta66]

Auto disable is on by default it will time out after 30 min in not disabled