Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

BCM50 and OpenView

Status
Not open for further replies.
nickshi

nickshi

IS-IT--Management
Nov 13, 2004
83
0
0
CN
Hi, Does BCM50 LAN CTE work with HP OpenView Help Desk? We'd like to setup a small Call Centre on BCM50, and hope it can pop up Caller Information in our OpenView application. Thank.
 
Sort by date Sort by votes
If the application is TAPI compliant, you could load the LAN CTE keycodes into the BCM. You'd need a piece of middleware, such as Rapport for TAPI that would pass the info along to the application which could then do the screen pops.
 
Upvote 0 Downvote
Thanks, biv343. And other Middle Ware suggestions?
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

jwulf1092
  • Locked
  • Question
BCM50 access through BEM
Replies
2
Views
118
jwulf1092
jwulf1092
curlycord
  • Locked
  • Question
BCM50 deal of the day
Replies
5
Views
158
ramblingrebel
ramblingrebel
LidLock Technologies
  • Locked
  • Question
BCM50 R2 to R6 2
Replies
7
Views
157
curlycord
curlycord
curlycord
  • Locked
  • Question
BCM50 - Brute Force Attack 4
Replies
19
Views
246
exsmogger
exsmogger
gberger
  • Locked
  • Question
Bcm50R3 Bcm50/450 replacement Hard Drive Failed 3
Replies
8
Views
163
Firebird Scrambler
Firebird Scrambler

Part and Inventory Search

Sponsor

Back
Top