BCM50 and Key Codes

[hawks]

I had someone ask me yesterday that if they got 2 different codes activated at different times can they just install the one that comes as Sequence: 2? Or do they have to install the first one and then install the second. Got me to thinking that I had to rebuild one about a year ago and reinstall the codes and all I used was the last Sequence which happen to be 4 and that put all the codes on the unit. But my memory is not what it use to be so I thought that I would ask here.

 

[phones1]

as long as your site/system id's are the same you should only have to put the second one in (i think its also been a long time)

Remember if it doesn't work hit it harder

Scott UK

 

[MagnaRGP]

BCM50 and 4.0 are now the same as PBX for keycodes. 1 keycode, all features purchased. Sequence id means you can't reload an older keycode when a newer one exists on the system.

 

[hawks]

ok so if I tell them to go ahead and just load Sequence 2 that will include the code that was on Sequence 1.

 

[MagnaRGP]

Whatever is the highest sequence number is the one that should be reloaded.

 

[senk1s]

i think you'd need to enter it in sequence (not just the latest one)

if a HDD is changed for instance and the system is 'empty' and expecting the first set of keycodes - and you enter the 4th it is going to give an error message

 

[yoda3319]

My company had a BCM 50 installed last year but we now find we are unable to use the system properly because we cannot access many of the features. For example we cannot change the individual voice message on each extension informing people someone is not avaiable and to please leave a message, the number of times a phone rings before it diverts to another extension if unanswered and also other features such as the voice introduction message when customers ring and then it asks people to press certain buttons for different departments. Is there a full user manual available anywhere????