BCM50 AA message for technical outage

[dieselzack]

Hi Everyone! We have a small 7 agent help desk. When there is an outage involving a third party we get slammed with calls. We have a BCM50 with CallPilot, the call center module, etc. What is the best way to handle putting a "we're experiencing an outage, if your call is regarding anything other than the outage please press 1" type of thing. I was thinking of inserting an informational node in the tree but then I wasn't sure how they could move on since after the message they would be disconnected.

I appreciate your help!
Thanks - Zack

 

[snowman50]

Set up the AA with an option to transfer call to the skillset dn extn.
Record you message

Thank you for calling, please press 1 to be transferred to an agent


Or use a forced greeting in the call centre day menu with he message

This will play when a call comes in then presents the call to an agent.