NortelNetworksGuy
Programmer
I will try to explain this as well as I understand it.
This is how our AA is setup. (Very basic)
Company Greeting: "Thank you for calling xyz company."
Main Greeting: "For our hours of operation press 1. To speak to an operator press 0."
When you press 0 it rings the receptionist phone the pre-determined amount of times then goes to the general mailbox.
(What I want it to do during business hours.)
When you press 0 I want it to ring multiple phones indefinitely until either somebody picks up the phone or the calling party hangs up.
(What I want it to do after business hours.)
When you press 0 go straight to general mailbox.
Business hours are 8-5 M-F
(What I've tried.)
1. Set up Hunt Group 461 to ring only 221,223,224,227
2. Set the Attendant extension in the Greeting Table and Operator Settings to 461.
3. Haven't set the overflow back to the VM DN (which is 334) because I don't want the phones to stop ringing.
When I do this the system rings the phones 6 times then an automated response says: "The operator is not available. Exiting the system. Good Bye."
I've tried many other multiple things along with ringing services and multiple hunt groups with the overflow set to the other hunt group so that it would appear to run in a loop. Also tried rotary instead of broadcast but if I set it to 6 rings (or longer), before it changes to the next phone it still gives me the automated response after 6 rings. If I set the rotary to less than 6 rings, after a total of 6 rings no matter which phone it has started ringing then I still get the automated response.
Any thoughts?
This is how our AA is setup. (Very basic)
Company Greeting: "Thank you for calling xyz company."
Main Greeting: "For our hours of operation press 1. To speak to an operator press 0."
When you press 0 it rings the receptionist phone the pre-determined amount of times then goes to the general mailbox.
(What I want it to do during business hours.)
When you press 0 I want it to ring multiple phones indefinitely until either somebody picks up the phone or the calling party hangs up.
(What I want it to do after business hours.)
When you press 0 go straight to general mailbox.
Business hours are 8-5 M-F
(What I've tried.)
1. Set up Hunt Group 461 to ring only 221,223,224,227
2. Set the Attendant extension in the Greeting Table and Operator Settings to 461.
3. Haven't set the overflow back to the VM DN (which is 334) because I don't want the phones to stop ringing.
When I do this the system rings the phones 6 times then an automated response says: "The operator is not available. Exiting the system. Good Bye."
I've tried many other multiple things along with ringing services and multiple hunt groups with the overflow set to the other hunt group so that it would appear to run in a loop. Also tried rotary instead of broadcast but if I set it to 6 rings (or longer), before it changes to the next phone it still gives me the automated response after 6 rings. If I set the rotary to less than 6 rings, after a total of 6 rings no matter which phone it has started ringing then I still get the automated response.
Any thoughts?
