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BCM50 3.0 - AA answering of C.O. lines after hours

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kpzan

Technical User
May 14, 2016
173
US
Hello, got a customer who wants me to set up automatic AA answering of C.O. lines after hours. I've done this a few times but here's what's different - there's two different companies sharing this BCM50. Company A has lines 061 through 064 and company B has lines 065 through 067. How can I set it where only company A's lines get answered by the auto attendant after hours?
 
You have Tables and CCR Trees

Company A would use Table 1 in conjunction with Tree 1
Company B would use Table 2 in conjunction with Tree 2

So in "Lines" tell it the one required to be answered by the correct Table
And in that Table enable the correct Tree (if using it)


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Thank you curlycord.

Company A doesn't want the AA to answer in the day. But answer immediately at night.

Company B doesn't want any AA answering at all.

If I set up an automatic answering schedule in Services, I'm concerned the auto attendant will answer both company's lines at night.
 
Ok I read it a little wrong.

In this case you would indeed use Services
Group 001 to be answered by Callpilots DN
Line Settings (in Ring Groups) tell only company A's lines to be answered by Group 001 under Night, blank out (remove 001) from the rest in that column (Evening, Lunch, etc).




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Thank you sir. I'll do as you instructed.
 
One other question sir - to make the AA answer immediately all weekend, should I set Saturday and Sunday start and stop times to 00:00?
 
Customer wants the AA to answer immediately all weekend so last week I set both Saturday and Sunday start and stop times to 00:00. Checked it yesterday (Saturday) and the AA is not answering. Any suggestions? I can't find a BCM50 3.0 administration manual on the internet.
 
Try 12:00 AM in all 4 boxes and make sure the last box (NON-BUS) is your closed greeting.

The guides are all on the BCM itself along with the all the software items.
The first page you see should show a link to documents at the bottom.

Do not forget to go in EM to do a backup for your changes.





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Thanks again curlycord. I'll make the changes according to your instructions.
 
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