Hello, got a customer who wants me to set up automatic AA answering of C.O. lines after hours. I've done this a few times but here's what's different - there's two different companies sharing this BCM50. Company A has lines 061 through 064 and company B has lines 065 through 067. How can I set it where only company A's lines get answered by the auto attendant after hours?
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BCM50 3.0 - AA answering of C.O. lines after hours
- Thread starter kpzan
- Start date
curlycord
Programmer
You have Tables and CCR Trees
Company A would use Table 1 in conjunction with Tree 1
Company B would use Table 2 in conjunction with Tree 2
So in "Lines" tell it the one required to be answered by the correct Table
And in that Table enable the correct Tree (if using it)
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Company A would use Table 1 in conjunction with Tree 1
Company B would use Table 2 in conjunction with Tree 2
So in "Lines" tell it the one required to be answered by the correct Table
And in that Table enable the correct Tree (if using it)
________________________________________
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Toronto, Canada
Add me to LinkedIN
- Thread starter
- #3
Thank you curlycord.
Company A doesn't want the AA to answer in the day. But answer immediately at night.
Company B doesn't want any AA answering at all.
If I set up an automatic answering schedule in Services, I'm concerned the auto attendant will answer both company's lines at night.
Company A doesn't want the AA to answer in the day. But answer immediately at night.
Company B doesn't want any AA answering at all.
If I set up an automatic answering schedule in Services, I'm concerned the auto attendant will answer both company's lines at night.
curlycord
Programmer
Ok I read it a little wrong.
In this case you would indeed use Services
Group 001 to be answered by Callpilots DN
Line Settings (in Ring Groups) tell only company A's lines to be answered by Group 001 under Night, blank out (remove 001) from the rest in that column (Evening, Lunch, etc).
________________________________________
=----(((((((((()----=
Toronto, Canada
Add me to LinkedIN
In this case you would indeed use Services
Group 001 to be answered by Callpilots DN
Line Settings (in Ring Groups) tell only company A's lines to be answered by Group 001 under Night, blank out (remove 001) from the rest in that column (Evening, Lunch, etc).
________________________________________
=----(((((((((()----=
Toronto, Canada
Add me to LinkedIN
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- #7
Customer wants the AA to answer immediately all weekend so last week I set both Saturday and Sunday start and stop times to 00:00. Checked it yesterday (Saturday) and the AA is not answering. Any suggestions? I can't find a BCM50 3.0 administration manual on the internet.
curlycord
Programmer
Try 12:00 AM in all 4 boxes and make sure the last box (NON-BUS) is your closed greeting.
The guides are all on the BCM itself along with the all the software items.
The first page you see should show a link to documents at the bottom.
Do not forget to go in EM to do a backup for your changes.
________________________________________
=----(((((((((()----=
Toronto, Canada
Add me to LinkedIN
The guides are all on the BCM itself along with the all the software items.
The first page you see should show a link to documents at the bottom.
Do not forget to go in EM to do a backup for your changes.
________________________________________
=----(((((((((()----=
Toronto, Canada
Add me to LinkedIN
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- #9
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