BCM50 — Using Answer DNs to have two extensions ring at same time?

[theboyk]

Hello.

I have two phone sets — set one is ext260 and set two is ext261. I would like to set it up so that if ext260 is called (internal or external), both sets ring (and vice-versa — if ext261 is called, both sets ring).

Basically, we have a desktop phone (ext260) and a mobile phone (ext261) for reception. Right now, every time the person at reception needs to leave their desk, they have to forward the desktop phone to the mobile phone, then when they get back, they have to make sure the disable the forward. It's becoming a pain for them, so I would rather have it so when someone calls reception (ext260), it rings at both the desktop phone (ext260) and the mobile phone (ext261) — this way, they don't have to keep enabling and disabling forward to the mobile phone from the desktop phone.

As a test, I set the Answer DN on ext260 to DN261 and then I set the Answer DN on ext261 to DN260. Now, when extension 260 is called, both 260 and 261 ring (and vice-versa — when ext261 is called, both 260 and 261 ring). While this works, I'm unsure if this is this the proper way of going about about this? Or, is there a better way?

Regards,
Kristin.

 

[phoneguy610]

i would personnaly just set the answer dn for ext 260 on the portable. But that depends on if people are actually calling the portable. Usually most people just call the desk phone.

But it is completely your preference

 

[theboyk]

Originally, this is what I did, but when I added the Answer DN to only a single extension, only 1 phone rang. For example, if I added Answer DN 261 to ext260, when extension 261 is called, the call is basically forwarded to ext260 (ie. only extension 260 rings and there is no indication at ext261 that a call is coming in). The only way I was able to get both phones/extensions to ring at the same time was to put an Answer DN entry on each of the extensions.
k.

 

[phoneguy610]

thats odd ... the whole point of an answer dn is for the phone that you put the answer dn on to ring at the same time as the original phone

what kind of system do you have?