BCM450 R6 Auto attendnat CCR greeting keeps repeating itself

[tcolca]

Customer has BCM450 R6

Table 3 - Greeting 4/ CCR Tree 4 answers.
Options 1, 2, and 3. (all transfer to hunt groups)

When I call and press 1,2, or 3 the call rings once, then I hear the same CCR greeting again.

The problem is intermittent (90% fails / 10% works)

any ideas

 

[curlycord]

Do some tests by forwarding to just normal DN's and see if ok.


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[snowman50]

check your hunt groups are not overflowing back to the voicemail DN Number.
Could be set if Extns are busy overflow to DN ( possible voicemail DN) that does not have a mailbox and tere fore goes to thr AA