BCM450 and Option11c CallPilot Issues

[EngMajdi82]

Hello ...

I have a customer have Option11c and BCM450 connected via PRI, all is working and fine.
I have configured new CCR on BCM450, and as you know on the first Message statement tell the customer " if you know the Extension number please dial it now ".
now, when the callee enter the number on option11c the message replay from callpilot "an invalid extension"

what must we do in either BCM450 or option11c to satisfy the customer need and solve this issues ?

 

[EngMajdi82]

Hello ...

Any help here please ?

Regars

 

[Firebird Scrambler]

What type of voicemail system do you have as it sounds as if the problem is due to the voicemail system isn't dialing the correct digits.

Do you use a linked numbering scheme?. Are the digits dialed being sent to the BCM or Option 11 system?.

Firebird Scrambler
Nortel and Avaya Meridian 1 / Succession and BCM / Norstar Programmer

Very advance high level knowledge on the Linux BCM phone system.

Website

http://somertel.myfreesites.net

 

[EngMajdi82]

Hello ...

The Voicemail system is BCM Callpilot, when dialing from BCM to Option we use Access code 8.
We dont have a problem locally, the problems just when using callpilot, and when try and enter the option extn number, when using BCM Monitor, the digit dialed not sent the call stay on the callpilot system and the message replay " you have entered an invalid extension"

Regards.