BCM400 with IP Softphone

[RodneyMcSnow]

I have a customer with a BCM400 Rls4.0 and would like to know if anybody has used the IP softphone in the following type of application:
Customer currently call forwards their telephones at night to a cell phone via manually call forwarding a telephone.
Each evening before leaving, the last person out of the office presses FWD and enters 9 + telephone number.
All incoming calls now forward to the number entered and the on call person answers calls accordingly.

Problem: In the event that the on-call person is not able to receive calls, for any reason, the customer would like the ability to re-forward the telephone without having to go back to the office, cancel forward and then press FWD and enter 9 + a different telephone number.

Resolution: Customer can login to the BCM via the softphone, cancel FWD on softphone and re-forward softphone to another number thus saving someone a trip back to the office.

Will the BCM follow the external call forward of a softphone?
Can a softphone forward calls externally?
If the user is not logged in to the softphone, will calls still forward?

 

[bluemr2]

Yes it will work like you want it to. You will need to check the box "dn keep alive" in element manager so it will always forward.