BCM400 voice mail

[forcetranquille]

Hi all,

I have a BCM400 with callpilot.
My problem is that when i check the voice ports Tab with BCM monitor, i can see only one DN in the voice mail group DN. How can i add 5 new ports ?

Thanks for your help

French Technical Engineer

 

[56BelAir]

Your Voicemail ports are actually under "media resources" I believe, and you tell the BCM how many to dedicate from minimum to MAX. So if you are getting "unavailable recource" when trying to get into voicemail you can increase the minimum recources.

 

[acewarlock]

If your only seeing 1 DN, then either you have a problem or your resources have been changed.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[forcetranquille]

Thanks for your reply,

how to increase the resources for voicemail ?

French Technical Engineer

 

[acewarlock]

Changing the MSC configuration
To change the MSC configuration:
1 On the navigation tree, click the Resources key and click the Media Services Card key.
2 Click the MSC Configuration heading.
The Configurations screen appears.
3 Set the Configurations parameters according to the following table.
4 Press the Tab key to save your changes.
Table 177 MSC configuration parameters
Attribute Description
Active
Configuration
Select the MSC configuration you want to use.
Select Default to use the MSC configuration that was programmed at the factory.
Select Custom1, Custom2 or Custom3 to use one of the customized MSC configurations you
created. For information about how to create a custom MSC configuration, refer to “Creating a
custom MSC configuration” on page 638.
Update or Reboot
Required
Shows if a system reboot is required before the selected configuration is applied.
Custom 1 Name Enter the name for the first custom MSC configuration.
Note: You do not have to change the Custom Name to use a Custom Configuration.
Custom 2 Name Enter the name for the second custom MSC configuration.
Custom 3 Name Enter the name



Voice Mail and ACD
4 What is the maximum number of Voicemail ports required? Voicemail ports are used for
voicemail and call center.
The range is 0 to 32 ports.
For each voicemail port:
• add 1 to the signaling channel count
• add 1 to the media channel count
5 What is the number of Voicemail ports required during peak periods?
The range is 0 to the maximum number of ports selected in question 4.
For each voicemail port
• add 1 to the voice bus path count
• add 1 to the DSP resource unit count
6 How many fax tasks will be used during peak periods?
The range is 0 to 2.
For each fax task:
• add 6 to the DSP resource unit count




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[forcetranquille]

thanks acewarlock,

where do you find this information ? do you training course or some documentation for me ? i already have NTP

French Technical Engineer

 

[acewarlock]

The Doc's are on the BCM it's self, this is where I got the info for you.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.