BCM400 Rls 4.0 harddrive crashed. Back-up will not re-install

[RodneyMcSnow]

I have a BCM400 Rel 4.0 that the harddrive has crashed. We replaced the drive with another pre-imaged 4.0 from Avaya.

I tried to restore the back-up of the BCM from last week and I receive an error that states: Invalid image size. System will not restore......

I loaded the keycodes first and verified that they are valid. The system was a 3.6 and upgraded 3-years ago to 4.0.

Anyone ever come across this?

 

[Rustymutt]

It's possible that the hard drives are not of the same size.

 

[telcodog]

You also have to patch the image on that new drive to the same level as the one that failed, otherwise it likely won't restore.

 

[morenot]

tray load keycodes and patch first
then do restore...

Saludos..

JLMT//

 

[RodneyMcSnow]

How do I know what the old drive was patched at in order to patch the new drive?

 

[Firebird Scrambler]

I'd install the hard disk, enter in your keycode, then install the latest System patch 029 that is in two parts and a reboot is needed for each part.

Then install desktop 019, although it's not always needed, but I do it anyway. Finally do a full restore.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[RodneyMcSnow]

Looks like the old drive is a 20GB drive and the new drive is 40GB.

The old software level was 4.02.2 and the new is 4.03.x

 

[RodneyMcSnow]

Do you have access to the patches? If so, how can I get them?

 

[Rustymutt]

You need the same software level drive to do a restore.

 

[RodneyMcSnow]

Thanks! Thats what I thought. I am hand re-programming. Only another 7-hours left for 150 phones.

Thanks to all that respoonded!