BCM400 R3.7

[lloydaw]

I have a Bcm 400 R3.7 with a corrupt harddrive and no backup. I replaced the HD, synced to msc and reinstalled all keycodes. the telephony programing restored from the msc so I started to rebuild the Auto attendant, CCR and contact center. the agents were able to log on and all call flow routing worked ok so I started to enter the sub mailboxes. When I submitted the mailbox info it appeared ok(no error msg) but when I opened the change/del mailbox the mailbox was not there. I tried several different mailboxes with the same result. The add mailbox prompt shows 40 available mailboxes. I have loaded the current patches to the system with no change. When I access the BCM through IE and try to add a mailbox through the Config dropdown I get a msg that the mailbox already exists. Am I missing something?

 

[telcodog]

You might want to check your java version. Older systems do not play well with newer versions of java so some stuff doesn't display properly. You might have to go as low as version 1.5

 

[Firebird Scrambler]

I tend to carry around an old laptop with Windows XP installed with old versions of Java installed.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley