BCM400 Outgoing call display issue

[hgillis14]

I have a BCM400 (sorry do not know the software release but it's a bit older).
In Active Sets, I have put their DID number in the OLI. I have a name in the Business Name as well.
Now when this person calls out, it not only displays the business name, but it also displays my extension user name plus their DID.
I do not want their extension name to display.
How do I do that with still getting the business name and DID to display?
PRI - the CO is sending out the CLID so I know it's not the telco

Thanks

 

[curlycord]

Try only OLI and leave the Business Name blank.


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[hgillis14]

They want the business name to display so I can't delete it.

Callers are seeing this

ABC Company
Adam
905-123-1234 (his real DID of course)

I want it to show this
ABC Company
905-123-1234

 

[curlycord]

Well by default a carrier would send Name and Number
Business Name entry would override Name
OLI would override Number

What do see when you call out if both Bus Name and OLI are blank?
Note when testing with mobiles make sure there is not a Speed Dial on the mobile for the BCM or it will not show the true CLID.


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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

Add me to LinkedIN