BCM400 IP Phone Limit

[DBrewsky]

Hey everyone!!

I have a BCM400 Rls 4.0 that I am trying to add additional IP Phones and I get a No Available Ports error. There are currently 25 IP Phones registered. Since these phones are at a remote site, I cannot use digital phones.

My IP Seat licensing currently sits at: 41. What do I need to do to allow more IP sets?

Thanks in advance!!

My resources, via BCM Monitor, are as such:

CTI -

Resource Limit: 32​

Enabled Ports: 32​

Assigned Ports: 32​

Call Center -

Assigned Ports: 1​

IVR -

Assigned Ports: 0​

Voicemail -

Assigned Ports: 31​

Media Card Hardware -

Voice Bus Channels: 62​

Media Card Configuration -

DS30 configuration: 6/2 Full DD​

Media Channels: 59​

Signaling Channels: 59​

PEC Cards: 4​

DSP Resource Units: 128​

--DB

 

[snowman50]

If I remember right you need to change the ds30 from 6/2 to 5/3
You will loose bus 7 which frees up resources to allow more ip phones.

You will be left with bus 2,3,4,5,6

 

[DBrewsky]

Snowman,

Thanks, I will do that. If I remember correctly it should free up 32 additional resources for IP sets. But then shouldn't there be a way to reduce IP Trunk resource reservations if they're not in use?

Just wondering..

--DB

 

[ucxguy]

If I remember correctly, the 6/2 -> 5/3 split change is needed to use more than 59 IP sets. Therefore, changing the split will not make any difference when you have just 41 IP set licenses.

The "No ports left" message is shown on an IP phone when there is no free license for the phone. That means all 41 licenses are in use. You have 25 active IP sets at the remote location - do you have any other IP sets installed locally? If not, you probably used some other IP sets on your BCM previously and the system still remembers them and keeps a DN assigned to them. You should go to the IP Sets page in the EM and deregister all inactive IP sets. Once you do that, your new sets should prompt the user for the registration password and DN (assuming you have new set registration enabled).

 

[DBrewsky]

UCXGuy,

I verified in ALL DNs that there are no IP Phone extensions available. We increased the voicemail paths to accommodate the amount of callers that are being held in Contact Center and are waiting for agents to answer them. By doing this, it reduced the number of IP sets that could be used.

I was hoping I could reduce the number of IP Trunks (since they're not using them), but I guess I can't. Luckily they have a BUS available to move the PRI installed as BUS 7.

Generally you will get a NO LICENSES AVAIL when licensing is an issue. The numbers above are accurate at this time, and I will update with fresh numbers once we move the BUS.

No biggie..

--DB

 

[ucxguy]

Okay - makes sense then. All VoIP trunks on BCM use just a single signaling channel, so even if you disabled IP trunks, you'd get a channel for just one additional IP phone.