BCM400 - Each department Getting it's own Voicemail

[nik789]

I'm having a hard time understanding,

incoming --> HG100 --> VM100
incoming --> HG Customer Ser --> customer service VM
incoming --> HG Sales --> sales VM

I can forward all the HG's To Call Pilot, but how does that get routed to Different Voicemal ?

 

[curlycord]

You cannot forward directly (right away) to a users mailbox.

I pointed this out already in your other thread:

https://www.tek-tips.com/viewthread.cfm?qid=1811610

But I did not expand enough....

"To get to one of the users mailbox you will have to Overflow it to their DN."
This means it will ring the hunt group, then it will ring (overflow) to the users DN, then based on Forward No Answer it will finally drop into that users mailbox.

That is why I gave the other option to create a mailbox with the same DN as the HG, see my first reply in the other post.
Another note, if you Overflow to Callpilots DN and their is no HG mailbox to match then it will jump into the General Delivery mailbox.










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[nik789]

To get to one of the users mailbox you will have to Overflow it to their DN."
This means it will ring the hunt group, then it will ring (overflow) to the users DN, then based on Forward No Answer it will finally drop into that users mailbox.

I can't overflow it to a specific DN because same person belongs to multiple Huntgroups

That is why I gave the other option to create a mailbox with the same DN as the HG, see my first reply in the other post.
Another note, if you Overflow to Callpilots DN and their is no HG mailbox to match then it will jump into the General Delivery mailbox.

I did that, but it seems to be going to a voicemail that I don't find! General mailbox has it's own recording set.

incoming --> HG 100 --> no answer call pilot DN. I have a voicemail 100. But it doesn't seem to go to that!