BCM400: checking voicemail from remote location

[adilux]

When I call my office, my receptionist picks up.
is there another number where I can call directly to the autoAttendant?
or do i have to wait for the rings?
or maybe have her press something to send me to the AutoAttendant?

thanks.

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adilux (MIS)
15 Jun 06 15:52
Does anyone know how to check a Nortel BCM400 system's voicemail from outside of the office?

thanks in advance.

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When the AA answers enter ** the mailbox number, password, press # and you are in.

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[acewarlock]

Unless you have DID or a copper line being answered by AA you can't.

 

[DigitelD]

The receptionist can send you to any mailbox. When you hear the greeting press ** MB number & password then press #.

 

[JasonPM]

Would this help?

Transferring a call to Custom Call Routing (CCR)
CCR is a single-digit application that provides callers with a more sophisticated menu and a wider range of options than the Automated Attendant.
Callers can use CCR to:
• listen to the Home menu and make a selection
• listen to a pre-recorded CCR Information message
• leave a message in a mailbox
• transfer to another extension or an external number
For more information about CCR, ask your System Administrator.
You can transfer a call to the beginning of a CCR Tree.
To transfer a call to a CCR Tree
1 Press [feature][9][8][6].
Do not press Hold because the call is put on hold automatically.
2 Choose a CCR Tree by entering a digit from 1 to 8 and pressing [#].
3 Wait until the display shows Call transferred before you attempt any other features.

 

[acewarlock]

I think what he wants to do is call a number and have the AA answer so he can enter a mailbox number without having to go though his receptionist and having her do the transfer to Vmail.


At my location we have DID and the Vmail number is a DID number so people can call in and get the AA and go to there Vmail without having to go though the receptionist, the receptionist has enough to do without transfering people to there Vmail.

 

[acewarlock]

And at Locations that we don't have DID, we usually have 2 Copper trunks the are answered by AA so user can get there own Vmail.

 

[adilux]

thanks guys,
i do know my DID range, but I don't want to give them out to my users. I'm not sure which number will bring me to the Voicemail number.

i have the range XXX-7500 - XXX-7599

i tried xxx-7500 & xxx-7599 numbers, but had a busy signal

Maybe i can look in the BCM menus to find the number somewhere.

 

[acewarlock]

It will be a target line.

look at the AA and see which target line is being answered by AA.

on all my DID sites I use the last DID number for AA so users can access there Vmail.

 

[dibthree]

We have started using Unified Messaging and letting our remote users check their voicemail through Outlook on their laptops. It has worked great for us. We also have 1 phone line that is dedicated for people that want to call in and check their messages, but no one uses it anymore. Outlook is much more automated and convienent.

 

[acewarlock]

And costly, dial in is basically free except for the Trunk or DID number.

 

[adilux]

about the Unified Messaging feature, is that a VOIP function?
our system is non-VOip.

I looked in the AutoAttendant, and there are two DNs that have the AutoAttendant configured on it.

ext. 300 and 400

all of our extensions are configured on the 3XX DNs

 

[acewarlock]

AA answers Lines not Dn's.

In callpilot I make AA answer line 492 on 0 rings

I use target line 492 as my AA line Prine to the (ie 3599.)

I use the last DID number ie: 3599 for my users to call in on to get to Vmail.

 

[dibthree]

We use Unified Messaging with a regular Nortel MICS. We are also going to add it to our BCM 400 next quarter. It is not a VOIP function. It is a utility that installs on the client PC and is basically a snap in to outlook. It was actually pretty inexpensive for us to roll out and it is incredibly easy to install. Our end users now install it themselves.

When we were considering it we spent about a year testing on a couple of clients. We looked at how much time our users were saving and how much more efficicient they were at returning calls to our customers. We found the ROI for us was only about six month. We ended up rolling it out for all 45 of our employees at our main office and we now wonder how we ever lived without it.

As far as being expensive for the initial rollout I guess that depends on what you think is expensive. Our cost to roll out was around $200 per user (that includeds the cost of the product and the salary associated with the time for the end user and our IT department). It does not take much saved time per user for the product to pay for itself very quickly.