BCM400 - Call Pilot - CCR Transfer to External Number

[SNSSMIS]

Hey all, I am setting up a AA with a CCR requiring a Transfer to an external number.
I set option1 as a TRANSFER - ROUTE - 9XXXXXXX and it does not transfer, just loops around to the greeting.

I have set up FAX and used the ROUTE option in individual mailboxes that will allow outbound FAX. It worked with no problems.

So the call will be a PRI to PRI call. Trunk to Trunk.

Is there an allow option somewhere that I am missing?

Duane

 

[curlycord]

Thanks for re-posting.

Did you try without the 9?
Does it ask you which route to use and did you use the same route as the sets use?.




=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[SNSSMIS]

We have FAX Suite and when I configure the Mailboxes Outdial type all I put in that field is Route and it works.
When FAXing out, we put the 9,xxxxxxx
No problems with it
in the CCR Tree I entered Route and then the phone number with a 9 prefix just the same as i would if faxing out.
Route
9xxxxxxx

Greeting loops and will not even attempt.

Possible Trunk to Trunk denied?

 

[curlycord]

Did you try without the 9?

Also try the string as this:
#9XXX-XXX-XXXXF78
or
#XXX-XXX-XXXXF78

or add a F78 (Pause) after the # as well


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[SNSSMIS]

I tried entering in the dial string and got an error message:

Message from webpage (dialog box)

The telephone number can cotain only digits and any of #, *, P, D, p, d

 

[SNSSMIS]

Yes, I tried with 9 and without. No area code. We have a PRI that allows 7 digit dialing within the area code. Normally a phone would dial 9 and the 7 digit number.
The PRI pool in BlocA dial 9 access code.
We used to have copper lines access code 8 - Pool A

Route
#9p5206440

and

Route
#p5206440

 

[curlycord]

Try Pool 5 or E ....even though they are not setup.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[SNSSMIS]

Unfolding issue....

I got it to transfer to external number on the second level path to external!

First level will not Transfer to external.

CCR Tree
20

KEY TYPE DESCRIPTION COMMAND
HOME MENU MAIN MENU
(add: Menu, transfer, Mailbox, Information, Park&PAge)

1 Transfer Transfer to external 95206440
2 Transfer Transfer to internal HG2703
3 Menu Sub menu
(add: Menu, transfer, Mailbox, Information, Park&PAge)

1 Transfer Transfer to internal HG2703
2 Transfer Transfer to External 95206440

What am i doing wrong on first level?

 

[SNSSMIS]

All i have in the second level external transfer is

Route
95206440

It works but would like it to work on the first menu too.

I appreciate your time.

 

[SNSSMIS]

I turned off repeat CCR menus and it works now.

Auto-Attendant Properties

REPEAT CCR MENU PROMPTS - OFF

I hope it is not needed ON for some other reason.

Thank you for all of your help.

Hope this thread helps someone else if they have the same problem.