BCM400 4.0 Patching issue Will not apply

[deathbyphone]

I was trying to load a su23 patch last night ( su23 per the clients request I know we are up to 26) when it validates the 2 components sw management comes up as obsolete and the actual update validates . I apply the the validated patch and all the files upload it starts applying then fails. In the alarm log it comes up as critical error rpm 108. I tried it again with su26 and all the same things occurred exactly.Anyone experience this ? Any thought would help. Thanks in advance folks.

 

[Dasheen]

When u attempt to complete a backup do u get "shadow error?" I had the same thing happen and when I gave up, I decided to just do a backup and got shadow error. Ended up having to replace the HD.

 

[deathbyphone]

I did 2 back ups prior to attempting to load the patch and both were successful

 

[Dasheen]

Rebooted the system?

 

[deathbyphone]

Not at first but I did between trying su23 and su 26. I know the patchs are good becuase I have deployed both recently. I am also wondering why it was saying software management patch was obsolete

 

[deathbyphone]

I looked it up and I need to apply the software management patch first but the problem is when it validates it comes up as obsolete, any one have the pleasure of having this happen?

 

[dwpoole]

Issue is due to a SU patch being installed previuosly without installing the SM patch. Need to either replace HDD or reimage HDD and then install patches correctly.

 

[deathbyphone]

All they had on there previously is BCM 4.0 AUGUST CUMLITIVE PATCH su13 and desktop 08. I wonder if they rpm database is whacked.They are afraid of patches becuase of the IVR APP they are running.

 

[TLDuk]

There is an issue on BCM v4.0 that can cause the RPM database to be corrupted, I have all so seen it on BCM 50 R1s.

It can be fixed by Nortel sometimes it might be quicker and cleaner to backup and Re-image the drive.

These issues with RPM corruption where fixed with the software management patches


If its not broke tweak it..