BCM400 4.0 - Getting AA to pickup after x rings

[VoiceOfJoe]

We recently switched off our auto-attendant to using a live person at the switchboard phone (Ext 221) during normal 8-5 business hours. Trouble is... if that person is overloaded, we want calls to overflow to our Auto-Attendant. How do we make this happen?

some background info: Currently calls ring into a specific toll-free #, the DNIS number is tied to a target line and under CallPilotManager we instruct AA to pickup after 12 rings. We then use a NIGHT Services button on the switchboard phone to enable/disable the AA after hours.

VOJ

 

[mkimmer]

What version Of BCM is it?

 

[VoiceOfJoe]

BCM400 R4.0

 

[mkimmer]

Sorry I see that in the title now. I know on the BCM50 there is a SDN tabel in callpilot where you can do what you want to do. But I think the 400 4.0 does not have that.

 

[cook1082]

Make the rings lower than 12 so if the call is not answered till the 6th ring then the AA will pick up.And the night ring will still work too.

 

[VoiceOfJoe]

We had already lowered the rings to 7. Just tested this and after 10 rings... I get a busy signal. AA is not picking up?

 

[gberger]

In the call pilot under "operations" "operator settings" make sure "answer lines" is checked and assign the number of rings under "auto-attendant".

 

[VoiceOfJoe]

Already checked. "Answer lines" is checked as well as
"business open" and "attendant available" options.

 

[telcodog]

You didn't say exactly how you have the reception set up to handle those calls but if you have the lines set to ring the DN as opposed to having the lines R%A on it you might want to check your delayed ring transfer timer and the prime extension of the target line you're using for the external number.

If all the things listed above are correct, there is no reason for it not to work. Of course, a power reboot on those 400's solves a lot of problems too.

 

[VoiceOfJoe]

Resolved the issue. There were multiple lines tied to ext 221. I was changing the ring delay on the wrong line! Problems solved. Now callers are rolling over to AA after x rings and the operator doesn't pickup. VOJ