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BCM400 4.0 Calls Stuck in Queue

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dulfo666

dulfo666

Technical User
Jan 1, 2007
488
GB
Hope somebody can help with this.

We have a customer that is getting calls stuck in skillset queues. Latest one is showing a call that has been waiting for 15hrs.

Does anybody have a clue as to why the BCM would be doing this ?
 
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Are they sure that there is agents logged into the skillset, is there an overflow setup if a call is in que for a period of time or if no agents are logged in.
 
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What version of bcm? are all the latest patches for voicemail and rcc been applied?
 
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Sorry Dulfo666, forget my first question, just saw the answer in your thread...
 
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