BCM400 4.0 8-port ASM Caller ID Incorrect, multiple inbound calls do not ring on ASM ports

[talkunity1]

We are using an Analog Station Module to interface a BCM400 served by multiple POTS lines to an off-site VoIP system at arm's length (through an analog-to-IP gateway). There are 4 incoming POTS lines to the BCM that are configured in line appearance as RING ONLY on ports 1 through 4 of the analog station module, one per. Inbound calls on the POTS lines ring on the corresponding ASM ports, and most of the time, the caller ID presented is the same as provided by the telco on the inbound POTS line to the BCM. However, there are times when an inbound call ringing on the ASM port has the caller ID information of a previous inbound call. I am suspecting a bug or hardware problem. Has anyone else encountered this?

A related issue is that if a call is in progress on a POTS line answered through an ASM port, and an additional POTS line call rings in, it appears and rings on all the other digital sets on the BCM, but does NOT ring on any of the ASM ports. Verified with a butt set. It is repeatable. A quick check of the available channel resources looks fine, and I can't immediately think of a dip switch configuration problem that would account for a 1-call-only limit on the 8-port ASM. Again, as with the caller ID issue, I am suspecting a hardware issue in the ASM or a firmware compatibility problem with the BCM 400. I believe the analog module is a plain ASM, not an ASM+ or GASM, as that was all that was handy to put in the system at the time. I think the GASM modules are the newest revision of the analog station MBM, so we may try a module swap. Anybody have thoughts?

 

[allworxguy]

Please post how the ASM ports are programmed in more detail? Hunt Group? How many intercom paths?

As for the caller ID, I would verify the incoming caller ID with a display before assuming a bug.

Are all the patches up to date?

Marv ccna