BCM400 3.6 defaulted after power cut

[option11newby]

This weekend, we had a customer running th above software version whereby the database defaulted after a power cut in the area.

I personally have not experienced this on a BCM in the past 6-7 years, and wondered if you guys have ever come across it, and do you think the power surge was the cause.

We had a back up from one month ago which was put into the system to restore programming.

Any thoughts?

Thanks

NCSS, NCDS, NCTS

 

[option11newby]

Its OK, I found the answer:

BCM loses telephony programming after power cycle

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Problem Description
The BCM repeatedly loses all telephony programming after a power cycle.
Problem Resolution
This could be due to a faulty component known as the "Super Capacitor" on the Media Services Card (MSC). Replace the MSC to correct the issue. Faulty Super Capacitors are usually caused by external influences such as electrical surges and/or brown-out conditions.
Affected Products
BCM BCM BCM1000 Global 2.01
BCM BCM BCM1000 Global 2.02
BCM BCM BCM1000 Global 2.03
BCM BCM BCM1000 Global 2.5
BCM BCM BCM1000 Global 2.5 FP1
BCM BCM BCM1000 Global 2.5 FP1 MR1.1
BCM BCM BCM1000 Global 3.0
BCM BCM BCM1000 Global 3.01
BCM BCM BCM1000 Global 3.5
BCM BCM BCM1000 Global 3.6
BCM BCM BCM1000 Global 3.7
BCM BCM BCM1000 Global 4.0.1.28h
BCM BCM BCM1000 Global 4.0.1.36
BCM BCM BCM1000 Global 4.0.2.01a
BCM BCM BCM1000 Global 4.0.2.03a
BCM BCM BCM1000 N.A. 2.0
BCM BCM BCM1000 N.A. 2.01
BCM BCM BCM1000 N.A. 2.02
BCM BCM BCM1000 N.A. 2.03
BCM BCM BCM1000 N.A. 2.5
BCM BCM BCM1000 N.A. 2.5 FP1
BCM BCM BCM1000 N.A. 2.5 FP1 MR1.1
BCM BCM BCM1000 N.A. 3.0
BCM BCM BCM1000 N.A. 3.01
BCM BCM BCM1000 N.A. 3.5
BCM BCM BCM1000 N.A. 3.6
BCM BCM BCM1000 N.A. 3.7
BCM BCM BCM1000 N.A. 4.0.1.28h
BCM BCM BCM1000 N.A. 4.0.1.36
BCM BCM BCM1000 N.A. 4.0.2.01a
BCM BCM BCM1000 N.A. 4.0.2.03a
BCM BCM BCM200 Global 3.0
BCM BCM BCM200 Global 3.01
BCM BCM BCM200 Global 3.5
BCM BCM BCM200 Global 3.6
BCM BCM BCM200 Global 3.7
BCM BCM BCM200 Global 4.0.1.28h
BCM BCM BCM200 Global 4.0.1.36
BCM BCM BCM200 Global 4.0.2.01a
BCM BCM BCM200 Global 4.0.2.03
BCM BCM BCM200 Global 4.0.2.03a
BCM BCM BCM200 N.A. 3.0
BCM BCM BCM200 N.A. 3.01
BCM BCM BCM200 N.A. 3.5
BCM BCM BCM200 N.A. 3.6
BCM BCM BCM200 N.A. 3.7
BCM BCM BCM200 N.A. 4.0.1.28h
BCM BCM BCM200 N.A. 4.0.1.36
BCM BCM BCM200 N.A. 4.0.2.01a
BCM BCM BCM200 N.A. 4.0.2.03
BCM BCM BCM200 N.A. 4.0.2.03a
BCM BCM BCM400 Global 3.0
BCM BCM BCM400 Global 3.01
BCM BCM BCM400 Global 3.5
BCM BCM BCM400 Global 3.6
BCM BCM BCM400 Global 3.7
BCM BCM BCM400 Global 4.0.1.28h
BCM BCM BCM400 Global 4.0.1.36
BCM BCM BCM400 Global 4.0.2.01a
BCM BCM BCM400 Global 4.0.2.03
BCM BCM BCM400 Global 4.0.2.03a
BCM BCM BCM400 N.A. 3.0
BCM BCM BCM400 N.A. 3.01
BCM BCM BCM400 N.A. 3.5
BCM BCM BCM400 N.A. 3.6
BCM BCM BCM400 N.A. 3.7
BCM BCM BCM400 N.A. 4.0.1.28h
BCM BCM BCM400 N.A. 4.0.1.36
BCM BCM BCM400 N.A. 4.0.2.01a
BCM BCM BCM400 N.A. 4.0.2.03
BCM BCM BCM400 N.A. 4.0.2.03a
BCM BCM SRG200 1.0 Global 3.6
BCM BCM SRG200 1.0 Global 3.7
BCM BCM SRG200 1.0 Global 4.0.2.03
BCM BCM SRG200 1.0 Global 4.0.2.03a
BCM BCM SRG200 1.0 N.A. 3.6
BCM BCM SRG200 1.0 N.A. 3.7
BCM BCM SRG200 1.0 N.A. 4.0.2.03
BCM BCM SRG200 1.0 N.A. 4.0.2.03a
BCM BCM SRG200 1.5 Global 4.0.1.28h
BCM BCM SRG200 1.5 Global 4.0.2.03a
BCM BCM SRG200 1.5 N.A. 4.0.1.28h
BCM BCM SRG200 1.5 N.A. 4.0.2.03a
BCM BCM SRG400 1.0 Global 3.6
BCM BCM SRG400 1.0 Global 3.7
BCM BCM SRG400 1.0 Global 4.0.2.03
BCM BCM SRG400 1.0 Global 4.0.2.03a
BCM BCM SRG400 1.0 N.A. 3.6
BCM BCM SRG400 1.0 N.A. 3.7
BCM BCM SRG400 1.0 N.A. 4.0.2.03
BCM BCM SRG400 1.0 N.A. 4.0.2.03a
BCM BCM SRG400 1.5 Global 4.0.1.28h
BCM BCM SRG400 1.5 Global 4.0.2.03a
BCM BCM SRG400 1.5 N.A. 4.0.1.28h
BCM BCM SRG400 1.5 N.A. 4.0.2.03a

NCSS, NCDS, NCTS