I have a general question on setting up the screen popup on a BCM400 w/4.0 with Contact Center and CTE licensing. How difficult is it to setup? It is a 40 seat Call Center with the Screen pops how is it setup and approximately how long would it take to setup? Its a lot to ask for but looking for some input. Thanks.
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BCM4.0 and CTE for screen popups
- Thread starter beckman68
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Are u using RSI s/w for the screen pop-ups. Installing the LAN CTE keycode and configuring the LAN CTE is easy. All u have to is associate a call ctr DN w/ their PC IP. Not sure about the third party s/w. Probably would have to point it to the BCM IP.
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Thank you for the reply Dasheen. I don't know what that software is yet but I figured it was going to be close to the same on all programs. I have work with that type of software on the Avaya system but not on the Nortel BCM and now I am going to work on one now.I didn't know if it was going to havr to communicate over IP or Serial. I hope to have more information on the software but I just wanted a basic overview of how the two talked. Thank you.
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