BCM200 - VOIP Dialing issue

[GLAJETMAN]

We have a 200 4.0.2.03a setup is BCM in the UK and signalling serve in the US.

The issue we are experiencing is we can dial the 4 digit internal ext of 4 out of 5 sites and to make matter worse the site we cannot dial can dial us ok using the 4 digit ext.

Speaking to the phone tech in the US what he is telling is that when we runs a capture on the PBX that we cannot dial he is receiving insufficient digits. (see below)

Given we are calling from the Same PBX using the same signalling server I am lost as to where to start looking to troubleshoot this issue.

Any advise out there

Example:
Failing to PBX1
DCH 2 IMSG SETUP REF 00008004 CH 60 0 2 3 TOD 10:52:20
CALLING #:6490 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
CALLED #:078560 NUM PLAN: PRIVATE/ABBREVIATED (CDP)

DCH 2 OMSG REL COMP REF 00008004 CH 60 0 2 3 TOD 10:52:20
CAUSE :SWED EQIP CONGESTION
DIAG: 161

Working to PBX2
DCH 8 IMSG RELEASE REF 000001A0 CH 61 0 0 31 TOD 10:38:12
CAUSE :NORMAL CALL CLEARING

DCH 8 IMSG SETUP REF 00008182 CH 61 0 0 1 TOD 10:46:20
CALLING #:6490 NUM PLAN: PRIVATE/ABBREVIATED (CDP)
CALLED #:1053860 NUM PLAN: PRIVATE/ABBREVIATED (CDP)


Cheers

 

[acewarlock]

It looks you have the system set to delete one digit, it should be set to 0.

 

[GLAJETMAN]

Being a novice could you direct me to where to check this on the BCM.

Thanks in advance.

 

[xtract]

it should be set on PBX not BCM as it works in other sites,you can ask them to check on the NRS (gatekeeper config) about that site

 

[GLAJETMAN]

Thanks I have a logon for the NRS could you point me in the correct direction to check.