Since our swap out the Verizion FlexGrow (Channelized T1 w/ voice and data) for the new OneCom PRI, we’ve observations several service issues with CID:
- Caller ID often does not identify the caller, rather it shows all kinds of odd data, like which PRI channel is in use, or “multichannel”, or “toll free”, or other random stuff.
- A VZ Repair Tech called ext 104, but they didn’t answer. Upon hearing her VM, the Repair Tech zero’d out, when it hit the queue the CID showed that 104 was calling. This happens often.
- Another co-worker received a call from themselves (according to the CID) that did not trigger any flashing “line 1” or “line 2” icon (which normally happens), so she didn’t know what line to pick up.
Any help would be greatly appreciated.
Thank you,
--Nate
- Caller ID often does not identify the caller, rather it shows all kinds of odd data, like which PRI channel is in use, or “multichannel”, or “toll free”, or other random stuff.
- A VZ Repair Tech called ext 104, but they didn’t answer. Upon hearing her VM, the Repair Tech zero’d out, when it hit the queue the CID showed that 104 was calling. This happens often.
- Another co-worker received a call from themselves (according to the CID) that did not trigger any flashing “line 1” or “line 2” icon (which normally happens), so she didn’t know what line to pick up.
Any help would be greatly appreciated.
Thank you,
--Nate
