SoHK = School of Hard Knocks
Lengthy post, but needed to let out steam and information to anyone doing this type of upgrade.
As some may know already I asked a question earlier about going from 2.5 to 4.0 on a BCM 4.0. All agreed with the HD replacement, being necessary.
This is a story of what happened after.
On-site, recording info on the Lines/Sets/Recieve digits/PRI card...etc (Failed to do a backup, after all everything should go alright...right?)
1st mistake and remedy. DO A BACKUP!! Everything!! this will save HOURS of reprogramming if something gets mussed up with the upgrade/and some software goes away.
cont.. So place the Hard Drive in, rebooted, and system came up, went in with nnadmin and came to "Quick Configuration" Changed the IP's/info as appropriate.
Reboot again.
Download Element Manager, Install, Connect.
Enter in Keycodes, Everything looks good..except.. When I go to "Telephony Service Resource" There is an error.
When I go to check out the system hardware... NO MBM's are showing!! WOW!!
ok. So big problems, dink around a bit trying to figure out what was wrong. tried to find the "INITILZATIon" Menu spoken of in the books. BUT I CAN'T!! After another hour found a DOC Addendum/Update that sai's " Hey dummy, that information is not correct, but instead of taking the time to modify the original document so you don't pull out your hair, WE ARE GOING TO PUT OUT THIS UPDATE!!!! AHHHHH!! (MENTAL SCREAMING...no one hurt...I think).
So next track. Looked @ nortel.com/support and Knowledge tool somthin or other. Found where the MSC may not load correctly during the upgrade and I need to call NORTEL for them to fix it. nnsupport and all... So what does a good tech do @ 1:00am in the morning? he calls Nortel...
So, call Nortel to get a little support with a bug that they know about....after I get connected with "Patrick" we proceed with swapping information (Him asking for it, and I giving the info). Then a question, "Would you like this on a company P.O., or Credit Card"? me..."uhmm...credit card" Pat: "ok, number?" me: "##################..experation ##,##" Pat: "ok, I'll run this for a credit hold of $10,000" me: "gulp, i don't have that much on that credit card, I know that there is $5,000 on it!" Pat: "it needs to be $10,000... it's hard coded...I can't do anything about it"... me (getting ticked!!!) "you know, this is why NORTEL is in the stupid mess they are in, here we are, there is a problem, and instead of providing support, which would take $600 max (at their $300 and hour rate) and providing you with a limit of $5000!!! we are sqabling about a (thinking: cursing words) policy! Instead of helping an upgrade to come up to the latest release and getting this done, so that we can go out and sell more Nortel stuff!...
What an idiotic process!!! Not Patrick. The process which some idiot @ Nortel put in place. A known problem and they can't have a $5,000 credit limit to open a blasted ticket!!!
Well he told me to call someone CSM or somethin, and get it opened through them...This @ 13:50am in the morning!!
Waited a bit..and customer said to go back to the 2.5 release...
So we go back. Lost the Recieve digits/reprogrammed those as well as the sets/line appearances.
Next problem... Couldn't get and outside call through... LOONGG story short (2 hours long.) Changed the PRI from Descending Sequential (which is what it was before!!) to Ascending Sequential...
So What now? Found the following
Couldn't find the .217 patch, but found it inside the System.18 patch and then load the Core.261... Which will allow the MSC upload to happen with out Nortel intervention..
So here is another side as to why NORTEL is in the shape they are in.... I took up, about 45 minutes with the guy and probably 30minutes with the people who responded this morning... and what now? I am ticked off, the customer is ticked off, and guess what? NORTEL didn't get $600!!! That's what!!
This has been a frustrating time, but also one of learning, Get the latest patches!
Make sure to check the Knowledge Base, and see if there is any problems!
Always do a backup!
Don't quit! (after all, if one quits, that is basically saying, "I don't need a job".
So I will be going through this with another customer 4hours away on the airplane...so Lesson learned, will do things a little bit different.
Take care everyone, and have a nice day!
esoare
Lengthy post, but needed to let out steam and information to anyone doing this type of upgrade.
As some may know already I asked a question earlier about going from 2.5 to 4.0 on a BCM 4.0. All agreed with the HD replacement, being necessary.
This is a story of what happened after.
On-site, recording info on the Lines/Sets/Recieve digits/PRI card...etc (Failed to do a backup, after all everything should go alright...right?)
1st mistake and remedy. DO A BACKUP!! Everything!! this will save HOURS of reprogramming if something gets mussed up with the upgrade/and some software goes away.
cont.. So place the Hard Drive in, rebooted, and system came up, went in with nnadmin and came to "Quick Configuration" Changed the IP's/info as appropriate.
Reboot again.
Download Element Manager, Install, Connect.
Enter in Keycodes, Everything looks good..except.. When I go to "Telephony Service Resource" There is an error.
When I go to check out the system hardware... NO MBM's are showing!! WOW!!
ok. So big problems, dink around a bit trying to figure out what was wrong. tried to find the "INITILZATIon" Menu spoken of in the books. BUT I CAN'T!! After another hour found a DOC Addendum/Update that sai's " Hey dummy, that information is not correct, but instead of taking the time to modify the original document so you don't pull out your hair, WE ARE GOING TO PUT OUT THIS UPDATE!!!! AHHHHH!! (MENTAL SCREAMING...no one hurt...I think).
So next track. Looked @ nortel.com/support and Knowledge tool somthin or other. Found where the MSC may not load correctly during the upgrade and I need to call NORTEL for them to fix it. nnsupport and all... So what does a good tech do @ 1:00am in the morning? he calls Nortel...
So, call Nortel to get a little support with a bug that they know about....after I get connected with "Patrick" we proceed with swapping information (Him asking for it, and I giving the info). Then a question, "Would you like this on a company P.O., or Credit Card"? me..."uhmm...credit card" Pat: "ok, number?" me: "##################..experation ##,##" Pat: "ok, I'll run this for a credit hold of $10,000" me: "gulp, i don't have that much on that credit card, I know that there is $5,000 on it!" Pat: "it needs to be $10,000... it's hard coded...I can't do anything about it"... me (getting ticked!!!) "you know, this is why NORTEL is in the stupid mess they are in, here we are, there is a problem, and instead of providing support, which would take $600 max (at their $300 and hour rate) and providing you with a limit of $5000!!! we are sqabling about a (thinking: cursing words) policy! Instead of helping an upgrade to come up to the latest release and getting this done, so that we can go out and sell more Nortel stuff!...
What an idiotic process!!! Not Patrick. The process which some idiot @ Nortel put in place. A known problem and they can't have a $5,000 credit limit to open a blasted ticket!!!
Well he told me to call someone CSM or somethin, and get it opened through them...This @ 13:50am in the morning!!
Waited a bit..and customer said to go back to the 2.5 release...
So we go back. Lost the Recieve digits/reprogrammed those as well as the sets/line appearances.
Next problem... Couldn't get and outside call through... LOONGG story short (2 hours long.) Changed the PRI from Descending Sequential (which is what it was before!!) to Ascending Sequential...
So What now? Found the following
Code:
Solution Detail
BCM.R400.217 provides Element Manager (EM) Access to force core upload without PuTTY access
--------------------------------------------------------------------------------
Problem Description
When accessing BCM 4.0 Element Manager > Configuration > Resources > Telephony Resources, no configured buses or modules are displayed when Telephony Resources are selected. Verify that keycodes are properly applied before following the recommended actions below.
This symptom can be indicative of a failing Media Services Card (MSC) or a failure of the BCM to perform a full auto core load on boot. An MSC core load can be forced via Element Manager (EM) after BCM.R400.217-CoreUploadProvider has been applied to most BCM 4.0 systems.
Problem Resolution
BCM.R400.217-CoreUploadProvider can be applied to BCM 4.0 systems as a means to access the ability to perform a forced core upload without the requirement to use PuTTY and root access to perform the forced core upload.
BCM.R400.217-CoreUploadProvider does require prerequisite patch BCM.R400.SU.System.007 or later.
Once the update is applied and the necessary reboot takes place, subsequent access via EM will indicate that a new cartridge, BCM200.3.86-0.zip, is required. This cartridge contains the content to enable EM access to a forced core upload.
Once accessed via Element Manager, proceed to Administration> Utilities> Reset> Warm Reset Telephony Services and a new checkbox entitled Force MSC Core Download should be displayed.
Additionally, systems running "decoupled" cores still on 3.5 or previous core versions after a 3.x to 4.0 HDD "swap" upgrade may display a "proceed anyways" warning message on Element Manager when the user tries to download a BCM 4.0 core onto an MSC card with a load older than N - 2.
Affected Products
BCM BCM BCM1000 Global 4.0.2.03a
BCM BCM BCM1000 N.A. 4.0.2.03a
BCM BCM BCM200 Global 4.0.2.03
BCM BCM BCM200 Global 4.0.2.03a
BCM BCM BCM200 N.A. 4.0.2.03
BCM BCM BCM200 N.A. 4.0.2.03a
BCM BCM BCM400 Global 4.0.2.03
BCM BCM BCM400 Global 4.0.2.03a
BCM BCM BCM400 N.A. 4.0.2.03
BCM BCM BCM400 N.A. 4.0.2.03aCouldn't find the .217 patch, but found it inside the System.18 patch and then load the Core.261... Which will allow the MSC upload to happen with out Nortel intervention..
So here is another side as to why NORTEL is in the shape they are in.... I took up, about 45 minutes with the guy and probably 30minutes with the people who responded this morning... and what now? I am ticked off, the customer is ticked off, and guess what? NORTEL didn't get $600!!! That's what!!
This has been a frustrating time, but also one of learning, Get the latest patches!
Make sure to check the Knowledge Base, and see if there is any problems!
Always do a backup!
Don't quit! (after all, if one quits, that is basically saying, "I don't need a job".
So I will be going through this with another customer 4hours away on the airplane...so Lesson learned, will do things a little bit different.
Take care everyone, and have a nice day!
esoare
