BCM Voicemail setup

[oshadow]

I am trying to setup voicemail using CallPilot; So far I am able to do so. But I have to enable Auto-Attendant.

Following is what's happening so far:

When an external call comes in directly on some ones' ext. it rings and after 4 rings (i set it to 4 rings) it goes to auto-attendant first, auto-attendant asks for the person's ext and then it goes to that person and if he doesn't pick up it goes to his voicemail (after few rings).

Following is what I want to do:

I want it to go to the person's voicemail directly (after 4 rings) without going through auto-attendant.

Any help would be appreciated. Thanks!

 

[biv343]

Shouldn't have to do anything more than build a mailbox matching the DN of the phone, initialize the mailbox, then configure the set to FNA to the voicemail DN after 4 rings.

I'm confused as to whether you are talking about a DID call or not. Is the line that rings assigned to the users set as well as configured to be answered by auto attendant? If it is, unassign that line from the auto attendant. If a phone is set to FNA to VM at 4 rings, and the auto attendant is set to answer the same line that is ringing on that set at 4 rings, the auto attendant will always grab the call before the users mailbox will.

 

[oshadow]

'then configure the set to FNA to the voicemail DN after 4 rings. '

Can you explain the steps please? Thanks!

 

[biv343]

Under the set - capabilities, call forward. Enter the pilot DN of your voicemail system. It will default to 4 rings.

 

[oshadow]

Thanks but it asks me for a user id and password. Are there any defaults?

 

[Boomarang]

How are you logging into the BCM? Sounds like you need a higher ranked login.

If the calls are coming to the phone on a target line and it's still in the ring group, that will cause your symptoms also, just like BEV343 stated.

 

[oshadow]

I figured the issue..it was our telco's fault. They didn't rollover the lines here. Anyways. Now that the lines are rolled over, what I want to do is when some calls specific staff's direct #, only the main # rings and then the attendant comes and asks for ext. and then it goes to the ext and voicemail if the person doesn't pickup.