Bcm voice mail problem

[johnrca]

When the BCM 50 is in night mode. If a caller dials the company,gets the auto attendant and try to dial an extension, they are directed to the persons mail box not their extension.

 

[cook1082]

All night mode does is take the AA from 4-6 rings to zero rings, have you tried it with out the night on?
Is disable DN dialing checked in the greeting table? This will cause you problem.

 

[johnrca]

Extension dialing through auto attendant works okay in day mode.

 

[gberger]

Are they using a PRI? If so, remove the control set for all the target lines assigned to user extensions.

 

[fireeater]

check the table setting for disable dn dialing

_____________________________________
S.H.A.D.O.
_____________________________________

mike

 

[snowman50]

agree... check the DN dialing box under NON Business in the Greeting Table this may be ticked blocking the extn dialing and the others Morning,afternoon,evening unticked allowing extn dialing.

I tried this and it does what you say so i will assue this is the problem..

UNTICK the BOX