bcm upgrade 3.6-4.0

[ERR5020]

I ran the 4.0 check tool . CDR storage exceeds 200mb. ???????? How do i clear this. Wont run upgrade untill fixed.

 

[cook1082]

If you go to the Nortel knowlege base solutions and enter the problem it will tell you the procudure for deleting the files.

 

[ERR5020]

Thanks .......try it tomorrow

 

[CyberX666]

Solution Detail

BCM 4.0: Upgrade gives error "existing call detail recording storage exceeds 200 MB"
Problem Description
When upgrading BCM 3.6 or BCM 3.7 to BCM Version 4.0 upgrade wizard gives error:"existing call detail recording storage exceeds 200MB".

The combination of factory default configuration for CDR defaults to Status "Up", Startup on reboot defaults to Enabled-Automatic, and the CDR Disk Space Limit defaults to 400MB can create this issue even when the user is not utilizing CDR records for call accounting purposes.
Problem Resolution
The recording files can be deleted if not in use as follows via telnet or the serial port on command line. If CDR is set to "Up" when performing this procedure, the "Active" clip file will give an error that it is in use but will not affect the ability to delete the older CDR files (see example below):

*=============================================================================*
| Nortel Networks Business Communications Manager 3.7 |
*=============================================================================*
Main Menu
*============================*
1. Platform Initialization Menu
2. System Configuration
3. Configuration Wizard
4. Media Services Card System ID
5. Diagnostics
6. System Status Monitor
7. Command line
8. Restart the system
X. Exit
+-----------------------------------------------------------------------------+
Product Version: BCM400 | Release: 3.7 | Build: 2.4f | Host: bcm
+-----------------------------------------------------------------------------+
Init Status: Complete(6.2) | Config status: Valid | Service startup: Auto
+-----------------------------------------------------------------------------+
Motherboard: SH815 | PCI Cards: MSC Empty Empty LAN LAN | MSCVersion: 30DiH09
+-----------------------------------------------------------------------------+
Make a selection:[1,2,3,4,5,6,7,8,X]?7

[BCM]C:\TEMP>d:

[BCM]D:\>cd data files\nortel networks\call detail recording

[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>dir
Volume in drive D is DATA
Volume Serial Number is AE32-2BE1
Directory of D:\Data Files\Nortel Networks\Call Detail Recording
12/07/06 12:02p <DIR> .
12/07/06 12:02p <DIR> ..
02/21/05 08:05p 15,312 BRULog.log
08/22/06 12:28p 0 Record.20060822132835
08/24/06 10:01a 0 Record.20060824110116
09/03/06 08:08a 0 Record.20060903090831
09/28/06 06:35a 0 Record.20060928073505
09/28/06 12:28p 0 Record.20060928132806
10/02/06 09:01a 0 Record.20061002100130
10/02/06 10:43a 0 Record.20061002114305
10/02/06 08:50p 0 Record.20061002215002
10/03/06 10:14a 0 Record.20061003111417
10/03/06 10:41a 0 Record.20061003114119
10/10/06 07:46a 0 Record.20061010084627
10/12/06 02:21p 0 Record.20061012152111
10/13/06 01:02a 0 Record.20061013020227
10/13/06 12:54p 0 Record.20061013135436
10/13/06 02:16p 0 Record.20061013151653
11/09/06 10:02a 0 Record.20061109100205
12/04/06 11:49a 0 Record.20061204114913
12/07/06 12:02p 66 Record.20061204141201
12/07/06 12:02p 0 Record.20061207120229
08/22/06 11:09p 1,477 Record.ccr.20060823
08/23/06 11:04p 1,477 Record.ccr.20060824
08/24/06 11:02p 1,477 Record.ccr.20060825
08/25/06 11:07p 1,477 Record.ccr.20060826
08/26/06 11:01p 1,477 Record.ccr.20060827
08/27/06 11:06p 1,477 Record.ccr.20060828
08/28/06 11:01p 1,477 Record.ccr.20060829
08/29/06 11:06p 1,477 Record.ccr.20060830
08/30/06 11:01p 1,477 Record.ccr.20060831
08/31/06 11:06p 1,477 Record.ccr.20060901
09/01/06 11:01p 1,477 Record.ccr.20060902
09/02/06 11:07p 1,477 Record.ccr.20060903
09/03/06 11:09p 1,477 Record.ccr.20060904
12/06/06 12:07a 11,441 Record.mbx.20061206
12/07/06 12:01a 11,441 Record.mbx.20061207
356 File(s) 3,524,536 bytes
9,091,829,760 bytes free

[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>del record*.*
D:\Data Files\Nortel Networks\Call Detail Recording\Record.20061207120229
The process cannot access the file because
it is being used by another process.

[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>dir
Volume in drive D is DATA
Volume Serial Number is AE32-2BE1
Directory of D:\Data Files\Nortel Networks\Call Detail Recording
12/07/06 02:41p <DIR> .
12/07/06 02:41p <DIR> ..
02/21/05 08:05p 15,312 BRULog.log
12/07/06 12:02p 0 Record.20061207120229
4 File(s) 15,312 bytes
9,096,310,784 bytes free
[BCM47]D:\Data Files\Nortel Networks\Call Detail Recording>

Hope this helps

 

[DoubleCross]

Thats what I did,but there was a cdr pull record I believe.I deleted that and I was fine.

 

[TheOriginalDogbyte]

We had this exact problem two weekends ago. Can someone tell me exactly what i am deleting when/if i do this? As far as i know, we dont use call detail recording, having said that, what i thought call detail recording was, was almost like call parrot, as in recording calls. i have quite a lot of space to delete. i have three different kinds of record files, ccr, hg, and mbx. was just curious as to what exactly i was deleting.

1785 File(s) 231,362,977 bytes
8,594,026,496 bytes free

 

[acewarlock]

CDR is the Number Called or calling and the DN

Parrot records the conversation.

Why change the engine if all you need is to change the spark plugs.

 

[TheOriginalDogbyte]

well i never gave a reason why we were upgrading, just said that i ran into this problem, but we are changing the engine because we are connecting three differnt sites over a WAN to where we can all have ip phones. this problem i had, is the last site to be upgraded. so thats why i am changing the engine.

 

[acewarlock]

Why change the engine if all you need is to change the spark plugs" is an Analogy that is on everyone of my replys and only means why do things the hard way when you could do it the easy.

I guess I will need to Edit this so people don't get upset like you did.

Why change the engine if all you need is to change the spark plugs.

 

[TheOriginalDogbyte]

not upset, was just clarifying in case you got the wrong idea. woe to me the day that i get upset over a forum.