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BCM software upgrade

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DueE

DueE

Technical User
Jan 29, 2002
528
US
Would anyone have an estimate on how long it would take to upgrade a BCM200 from 3.0 to 3.6? And then from 3.6 to 3.7?
We need to work around the customer's normal business hours and are trying to get timeline.
Thanks!


DueE
 
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it depends on if you have to upgrade clients also. does the customer use LAN CTE? CallCenter Reporting?
Upgrading the BCM itself takes around 90mins per upgrade.
3 hours in total.
 
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Thank you. It's just the basic 200 using voicemail, 2 voip trunks to another location and about 12 users. It's an overkill for a 200 but the BCM50 wasn't available back then. Thanks again!

DueE
 
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acewarlock, thank you for your response!

DueE
 
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the upgrade went fine without any problems and took about 4hours.



DueE
 
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